Tech Support 2017-09-11T13:34:21+00:00

WHAT CAN WE DO FOR YOU TODAY?

| MANUALS |

WASPcam 9905
Manual

EN

WASPcam ROX
9940 Manual

EN

WASPcam 9906
Manual

EN

WASPcam ROX
9941 Manual

EN

WASPcam 9907
Manual

EN

WASPcam ROX
9942 Manual

EN

| TECH VIDEOS |

TUTORIAL | VIDEOS

How To Open A WASPcam &
Insert A MicroSD Card

How To Use The
WASPcam App: Android

How To Use The
WASPcam App: iOS

UNBOXING | VIDEOS

WASPcam 9905 Wi-Fi Unboxing

WASPcam ROX 9940 HD Unboxing

WASPcam Power Stubbie Unboxing

WASPcam 9906 CAMO Unboxing

WASPcam ROX 9941 4K Unboxing

WASPcam 9907 4K Unboxing

WASPcam ROX 9942 CAMO Unboxing

FEATURE | VIDEOS

Introducing: WASPcam ROX 9940 HD

Introducing: WASPcam ROX 9941 4K

Introducing: WASPcam ROX 9942 CAMO

| FAQ |

How to download WASPcam Smartphone Application: 2017-09-07T17:04:54+00:00
  • iOS system, please find “WASPcam” on Apple APP store.
  • Android system, please find “WASPcam” on GOOGLE PLAY store.

The WASPcam App is free to download.

NOTE: Samsung (Android OS) users with Lollipop OS or higher must download the WASPcam 5.0 app from Google Play in order to use the WASPcam App.

How to reduce chances of fogging 2017-09-07T17:04:54+00:00

If in some conditions a WASPcam camera housing is fogging, please follow these steps:

  • If using the Waterproof housing backdoor, be sure to include one Anti-Fog insert strip.
  • If there is no chance of water exposure, utilize the Vented housing backdoor (which will also ensure stronger audio recording as well).
  • Keep the inside of the camera housing clean, dry and in good condition
How to set the date & time on your WASPcam: 2017-09-07T17:04:54+00:00
  • ress the MODE button until you see SET on the LED screen.
  • Press the SHUTTER button to enter SET (settings).
  • Press the SHUTTER button to enter the MORE menu.
  • Press the MODE button to highlight TIME.
  • Press the SHUTTER button to enter the TIME sub-menu. (The Year is highlighted.)
  • Press the SHUTTER button repeatedly to adjust the year.
  • After entering the year, hit MODE button to go to the “Month” field.
  • Press the SHUTTER button repeatedly to adjust the month value, and then hit MODE to go to the “Day” field.
  • Press the SHUTTER button repeatedly to adjust the Day value, and then hit MODE to go to the “Hour” field.
  • Press the SHUTTER button repeatedly to adjust the Hour value, and then hit MODE to go to the “Minute” field.
  • Press the SHUTTER button repeatedly to adjust the Minute value, and then press MODE to highlight “OK.”
  • Press the Shutter button to complete the date and time setting.
Mac OS compatibility 2017-09-07T17:04:54+00:00

Yes, WASPcam supports Mac OS V 10.5, or later

Can I use the Wireless Wrist Remote and WASPcam App at the same time? 2017-09-07T17:04:54+00:00

No, the WASPcam App only recognizes one or the other devices to allow control.

What software do you recommend for editing footage? 2017-09-07T17:04:54+00:00

The software that comes with WASPcam Action-Sports Cameras is recommended to beginners because it offers users a clean, simple interface and the ability to edit footage.

 

For those looking for a more advanced software to add effects to their video edits, we recommend either Windows Movie Maker for Windows users, or iMovie for Mac users. These programs are easy to learn, but offer more editing options than the basic WASPcam video editing software.

 

Download Windows Movie Maker

Download iMovie

Experiencing ‘choppy playback’ with your WASPcam? Read below on how to cure your problems: 2017-09-07T17:04:54+00:00

you are experiencing choppy or broken up playback when viewing your WASPcam videos, this usually comes down to your computer being out of date and its not able to process the data of larger HD video files fast enough.  Ensure that the video files are recorded properly by playing the videos on a TV with a WASPcam HDMI cable, or your own cables if you have them already.  You should get proper smooth playback on your TV.

 

We have a few suggestions for you to try that should clear up the choppy playback issue that you’re seeing on your computer:

 

  1. Copy videos to your computer’s hard drive from your WASPcam SD card before you play them back.  Playing back videos from your SD card can result in choppy playback.
  2. Play back your videos with VLC Media Player. This is a free program that doesn’t take up a lot of resources to run on your computer.  This means that your computer can focus more on playing back your videos smoothly.  We’ve found that it’s common for Windows Media Player or Quicktime to give you choppy playback, so we recommend against using them. You can download VLC Media Player here: www.videolan.org.  If you’re looking for a quick fix, you might want to skip down to Step 4.
  3. Make sure that your computer meets the minimum system requirements to play back videos from your camera.Here’s how you can check if your computer meets the minimum system requirements:Mac:
    Click the “apple” icon in the top left corner of your screen, and then click “About this Mac”. Next, click “More Info.”
  4. Record video in a lower video resolution. If your computer can’t play 1080p 60fps or 1080p 30fps smoothly, try recording videos in a 720p mode instead.  The lower resolution means that your computer will have less work to do when playing back the video, so will have an easier time giving you smooth playback.

 

Why am I having trouble connecting to WASPcam Wifi? 2017-09-07T17:04:55+00:00

For Samsung (Android OS) users: If having trouble connecting to WASpcam wifi, turn off cellular data. This will allow you to connect to the app.

NOTE: Samsung (Android OS) users with Lollipop OS or higher must download the WASPcam 5.0 app from Google Play in order to use the WASPcam App.

SD card storage time 2017-09-07T17:04:55+00:00